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Google Apps at RIT Frequently Asked Questions

General


How do I log into my Google Apps at RIT account?
To log into your Google Apps at RIT account, visit http://google.rit.edu. On the sidebar, there are a list of Google Apps at RIT services. Click on the service you'd like to use, and you will be prompted to enter in your RIT Computer Account username and password.

What's g.rit.edu?
g.rit.edu is the domain that RIT has set up with Google. Your username @g.rit.edu appears when you're logged into your Google Apps at RIT account through the web, and it also is part of the username you will use for all non-web access (IMAP, POP, Google Talk, etc.). While this does also work as an e-mail address, your official RIT e-mail address remains username@rit.edu. We suggest that for correspondence, you provide your official @rit.edu address.

What if I already have a personal Google/Gmail account?
Your Google Apps at RIT account is a completely separate account, and is not at all associated with your personal Gmail account.

What web browsers can I use with Google Apps at RIT?
ITS is aware of an issue with Internet Explorer 7 and 8 that may prevent access to Google Apps at RIT. As a workaround, many people have had success with un-checking the "Enable Integrated Windows Authentication" setting in the Internet Explorer Advanced Settings window (see screenshot below).

Internet Explorer Settings

Google has phased out support for Internet Explorer 6. For additional information on browser support for Google Apps, visit http://mail.google.com/support/bin/answer.py?hl=en&answer=6557

Can I log on to other Google-sponsored services with my Google Apps at RIT account? (e.g. Blogger, gmail.com, etc.)
When you log in with your RIT Computer Account, you will only be able to access the specific Google services that are enabled within the RIT domain. To access other Google services, you will need to create a separate personal Google account.

What happens if I forget my password?
If you forget your RIT Computer Account password, you can visit http://start.rit.edu and click on the "forgotten password" link on the sidebar. If you forget your Google password, visit http://start.rit.edu and click on the "mail preferences" link on the sidebar. Log in with your RIT Computer Account. On the next screen, you'll see a place where you can reset your Google password. Additionally, you can contact the ITS HelpDesk by phone to get either password reset.

Is Google Sync enabled for Google Apps at RIT accounts?
Yes, Google Sync is enabled. For Microsoft Outlook users, Google Apps Sync for Microsoft Outlook is also available.


Email Access


Do I have to check my mail on the web, or can I use email software on my computer?
You can connect to your RIT Gmail account using several different software packages (view a list of supported email software here: http://mail.google.com/support/bin/answer.py?answer=75726). Visit our help page for information on how to enable IMAP/POP access and set up your e-mail software.

Why do I need a separate password for IMAP/POP/Mobile access?
When you access Google Apps through a web browser, you log in using your RIT Computer Account username and password. That password is not transmitted to Google - the authentication takes place on RIT's servers. However, if you would like to access your account using desktop or mobile email software (such as Outlook, Thunderbird, Apple Mail, or on an iPhone or BlackBerry), you will need to use a separate password that will be transmitted to Google for authentication. For security reasons, ITS strongly recommends that you do not set your Google Apps password to the same thing as your RIT Computer Account password.

What does it mean when I'm receiving an error that says, "Web Login Required"?
This error is caused by email software making IMAP connections to the server too frequently. Google recommends that you set your software to check for new mail every 10 minutes (though lower values may work). You are more likely to see this problem if you have more than one client connecting to the server - for example, if you have Outlook and an iPhone connecting to your account via IMAP.


Faculty/Staff Questions


Is Google Apps at RIT (including RIT Gmail) available for faculty or staff?
No, Google Apps at RIT is only available for RIT students and alumni.

Will I still be able to look up student email addresses?
Yes, student names and email addresses will still appear in the Exchange Global Address List (GAL) accessible through your e-mail software, and online at http://www.rit.edu/lookup.


Mail Forwarding


Can I still forward my RIT email to my personal account?
Yes, you still have the option to forward your mail to a different account. You can do this through the mail preferences at start.rit.edu.

I can forward my email from start.rit.edu OR from within the settings of my RIT Gmail account. Which way am I supposed to do it?
If you would like to forward your mail, ITS recommends that you do it through start.rit.edu. The forwarding option from the settings page of your RIT Gmail account is managed by RIT's account management system. Forwarding changes made there (instead of at start.rit.edu) could be overwritten under certain circumstances.


Privacy and Security


What is Google doing with my email?
ITS encourages you to review the Gmail Privacy Notice, as it should answer many of your privacy-related questions.

Does Google know my RIT Computer Account password?
No. When you log in at google.rit.edu, authentication happens on RIT's servers, and your computer account password is not sent to Google. If you want to use IMAP/POP access, you will need to set a separate Google password that will be sent to Google. For this reason, we recommend that you make your Google password different from your RIT computer account password.

Does my RIT Gmail account display advertisements, like my personal Gmail account?
No, ads are disabled for RIT Gmail accounts.